Subscription and Use of the Platform

Account Setup

You must provide accurate and up-to-date information during registration, including your qualifications, contact details, and professional affiliations. It is your responsibility to update this information when changes occur.

Subscription Fees

Subscription to the Platform is subject to payment of applicable fees as outlined at the time of registration. Fees are refundable for no more than 72 hours following payment, except where required by applicable law.

Profile Information

Your profile must truthfully represent your qualifications, services, and areas of expertise. You agree not to include false, misleading, or unauthorised information.

Professional Use Only

The Platform is strictly for promoting professional therapy services. Any use unrelated to professional activities, including but not limited to advertising non-therapeutic products or services, is prohibited.

Adherence to Professional Codes of Conduct

As a subscriber, you must adhere to the following principles:

1. Compliance with Ethical Guidelines: You agree to comply with the ethical guidelines and code of conduct mandated by the governing body of your profession (e.g., BPS, BACP, UKCP). This includes maintaining professional boundaries, confidentiality, and a commitment to client welfare.

2. Client Welfare and Safety: You must; ensure all interactions with potential and current clients are conducted ethically and professionally and void any actions or communications that could harm or exploit clients.

3. Representation of Qualifications: Only represent services and qualifications that you are certified and competent to provide. Misrepresentation may result in immediate suspension or termination of your account.

4. Respecting User Privacy: Any client data accessed through the Platform must be handled in strict compliance with applicable privacy laws, including but not limited to GDPR or HCPC (as applicable).

Prohibited Conduct

Subscribers are prohibited from:

• Engaging in illegal, harmful, or fraudulent activities through the Platform.

• Impersonating another professional or entity.

• Posting inappropriate, offensive, or defamatory content.

• Using the Platform to harass, abuse, or discriminate against others.

• Violating intellectual property rights of the Platform or other users.

Violations may result in immediate suspension or termination of your account without a refund.

Platform Modifications and Availability

We reserve the right to update, modify, or discontinue the Platform or any part thereof without prior notice. While we aim to provide uninterrupted access, we do not guarantee the availability or functionality of the Platform at all times.

Privacy Policy

We value your privacy and are committed to safeguarding your personal data. By using the Platform, you consent to the collection, storage, and processing of your personal information as outlined below:

Data Collection:

We may collect personal information you provide during registration, such as your name, contact details, qualifications, and payment information. Additional data may be collected based on your usage of the Platform.

Data Usage:

Collected data will be used for:

• Maintaining your account and processing payments.

• Facilitating your visibility on the Platform.

• Improving the Platform and its services.

Data Protection:

We implement technical and organisational measures to ensure the security of your personal data. Your data will not be shared with unauthorised third parties without your explicit consent, except as required by law or for the provision of services (e.g., payment processing).

User Rights:

You have the right to access, modify, or delete your personal data in accordance with applicable privacy laws. Please contact us for assistance.

For more information, please review our detailed Privacy Policy.

Subscription Cancellation Policy

As a subscriber, below are the terms of our cancellation policy:

Cancellation by Subscriber:

• You may cancel your subscription at any time through your account settings or by contacting our support team here.

• Cancellations will take effect at the end of the current billing cycle. No refunds will be provided for any unused portion of the subscription term unless required by applicable law.

Cancellation by The Florence and Sylvia Collective:

• We reserve the right to cancel your subscription if you violate these Terms, engage in unethical conduct, or fail to maintain the necessary qualifications.

• If your subscription is terminated by us, you will be notified via email. Depending on the circumstances, you may not be eligible for a refund.

Refunds and Prorated Fees:

• Refunds will not be issued for partially used subscription periods unless legally required.

• In cases of system errors or exceptional circumstances, refund requests will be reviewed on a case-by-case basis.

Termination and Account Suspension

Voluntary Termination:

You may terminate your subscription at any time by following the cancellation process outlined on the Platform.

Involuntary Termination:

We reserve the right to suspend or terminate your account if:

• You breach these Terms.

• You engage in unethical or unprofessional conduct.

• You fail to maintain the required qualifications or licenses.

Post-Termination Obligations:

Upon termination, your account information will be removed from the Platform. However, we may retain certain data in compliance with legal and regulatory obligations.

Liability and Indemnification

Limited Liability

The Collective is not liable for:

• Disputes between therapists and clients.

• Any damages or losses arising from your use of the Platform, except where mandated by law.

Indemnification

You agree to indemnify and hold The Collective harmless from any claims, damages, or expenses arising from your breach of these Terms or violation of applicable laws.

Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes will be resolved through mediation or arbitration, as outlined in our Dispute Resolution Policy.

Amendments

We may update these Terms from time to time. Substantial changes will be communicated through the Platform or via email. Continued use of the Platform constitutes acceptance of the updated Terms.

Professional Standards and Responsibilities

Therapists subscribing to the Platform must remain in compliance with relevant codes of ethics, including but not limited to:

• The BPS Code of Ethics and Conduct.

• The BACP Ethical Framework for the Counselling Professions.

• The HCPC Standards of Conduct, Performance and Ethics.

• The BABCP Standards of Conduct, Performance and Ethics

• The UKCP Code of Ethics. 

• Any other regional or national ethical standards applicable to your professional designation.

The above ethical codes must be reviewed periodically to ensure adherence.

By subscribing to and using the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Last updated: 5th February 2025