FAQ

  • What if I don’t know what kind of therapy I need?

    You can take our brief survey or read about different therapy types to find what suits you best.

  • Is online therapy available?

    Yes, all our therapists offer virtual sessions.

  • What if I can’t afford therapy?

    Some therapists offer sliding scale fees. You can also apply for our Free and Subsidised service.

  • How do I contact a therapist?

    Click on their profile, click ‘book now’, complete the booking form, check out and simply wait for them to get back to you.

  • How do I know if a therapist is qualified?

    All therapists listed are licensed and verified based on their credentials.

  • Is this service free to use?

    Yes, browsing and contacting therapists is free of charge. However, therapy sessions may have associated costs.

  • Are your therapists registered with the BACP or equivalent?

    All our therapists are accredited and registered with the appropriate bodies; you can read more in our terms and conditions.

  • What happens if I'm matched with a therapist I don't connect with?

    We match you with a choice of three therapists. You will have the opportunity to find the right one for you.

  • Is my data kept confidential?

    All your data is kept completely confidential. Please read our privacy policy for more information.